FAQ

How long will my order take to arrive?

All the orders placed with in UK before 4pm (Monday- Friday) will be dispatched same working day and will be delivered to you according the chosen delivery method options at the checkout.

All the International orders placed from outside UK will be dispatched Same working day if the order is placed before 4pm GMT (Monday and Friday). For the delivery time please consult out World-wide delivery chart, typically Within EU Zone the delivery time is 4-7 day and remaining world-wide orders vary from 7-10 days according to the destination country.

Can I track my order?

All the orders placed will be provided with tracking number and our delivery partners detail to ensure that our customers are fully aware of the location of their shipment.

What if I want to return an item?

We offer 14 Days Money back return and refund policy. If you change your mind within 14 days then please email us at support@thefitsect.co.uk with all the details and we will process the refund.

How can I get in touch if I have a problem with my order?

We offer 24/7 Online support. We mostly respond to all the emails within 3 hours.  You can contact us at support@thefitsect.co.uk 

How can I pay for my order?

We accept mostly all the major international credit card and debit card. For more detail please refer to payments section at the home page.

Will my order arrive all in one parcel?

All Big orders may consist of more than one parcel.

 

 

How can I cancel my order?

Once you place a order we will give you 60 minutes to cancel your order if you change your mind but you need to email at support@thefitsect.co.uk as soon as possible with the order number.

How can I stay in the loop about special offers and deals?

We continuously update new offer and bargains at our deals and promotion section at home screen. Please follow our Social media pages at Instagram and Facebook.

I forgot to select my free gift at the checkout, what should I do?

 

From time to time we offer free gift for all the orders above £70 pounds. if you forgot to select your gift at the checkout please email the customer service team within 60 minutes at support@thefitsect.co.uk